At TrendsWalla, we want you to shop with confidence. We understand that sometimes a product may not meet your expectations or an issue may occur with your order. This Return & Refund Policy explains when you can request a return, replacement, cancellation, or refund and how the process works.
By placing an order on TrendsWalla, you acknowledge and agree to the terms of this policy.
1. Our 7-Day Return Policy
Eligible products purchased from TrendsWalla may be returned within 7 days of delivery.
The 7-day period begins on the date you receive the product.
To request a return, you must contact us within this period using the contact details provided at the end of this policy.
Return eligibility may vary for certain products or categories. Any specific return restrictions mentioned on a product page will apply to that product.
2. When Can You Request a Return?
A return may be accepted when:
You received a product that is damaged or defective.
You received a product different from the one you ordered.
The product is missing an essential item or accessory.
The product qualifies for return under the applicable product or category conditions.
You otherwise meet the return requirements stated for the product.
For products that are being returned because you have changed your mind or no longer require the product, the product must meet all applicable return conditions.
3. Return Conditions
For a return to be accepted, the product should generally:
Be within the applicable 7-day return period.
Be unused and in its original condition, unless the issue requires the product to be opened or tested.
Be returned with its original packaging, tags, labels, accessories, manuals and other included items, where applicable.
Not show signs of misuse, alteration or intentional damage.
Be accompanied by the relevant order details or proof of purchase when requested.
Products that do not meet the applicable conditions may not be eligible for return, subject to your rights under applicable law.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us investigate and resolve the issue, we may ask you to provide:
Your order number
Photographs of the product
Photographs of the packaging
A video showing the issue, where necessary
Any other information reasonably required to verify the claim
Once the issue has been reviewed, we may offer an appropriate resolution, which can include a replacement, return, or refund, depending on the circumstances and product availability.
5. Non-Returnable Products
Some products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.
These may include:
Personalized or customized products.
Products that are perishable or deteriorate rapidly.
Products that have passed their expiry date.
Products that cannot be returned for health or hygiene reasons after being opened or unsealed.
Products that have been inseparably mixed with other items after delivery.
Products specifically marked as non-returnable on the relevant product page.
Where a product has specific return restrictions, we recommend checking the product page before placing your order.
6. Sale and Discounted Products
Products purchased during a sale, promotional offer, or discount may have specific return conditions.
A discounted product is not automatically non-returnable unless the applicable product or promotional terms clearly state otherwise.
Any consumer rights that cannot legally be excluded will remain unaffected.
7. How to Request a Return
If you want to return an eligible product, contact TrendsWalla within the applicable return period.
Please provide:
Order Number: Product Name: Reason for Return: Photos/Videos: If requested
Our team will review your request and, where the return is approved, provide you with the relevant return instructions.
Please do not send a product back to any address without first receiving return instructions from TrendsWalla.
8. Return Shipping
For an approved return resulting from a damaged, defective, or incorrect product, TrendsWalla may provide return instructions or arrange the return, depending on the circumstances.
For other eligible returns, return shipping arrangements and costs may vary depending on the product and applicable return conditions. Any applicable charges will be communicated to you where relevant.
If you are required to arrange the return yourself, we recommend using a reliable and trackable shipping service.
TrendsWalla cannot be responsible for products that are lost or damaged during a return shipment arranged by the customer, to the extent permitted by applicable law.
9. Inspection of Returned Products
Once a returned product is received, it may be inspected to confirm that it meets the applicable return conditions.
If the product passes the required verification, we will proceed with the applicable replacement or refund.
If the returned product does not meet the stated return requirements, the return or refund may be declined, subject to applicable consumer rights and law.
10. Refunds
An eligible refund may be provided when:
A valid return has been approved.
A returned product cannot be replaced.
An order is successfully cancelled before fulfilment.
A product becomes unavailable after payment has been received.
A refund is otherwise applicable under our policies or applicable law.
Once a return has been received and approved, the eligible refund will be initiated.
11. Refund Method and Processing Time
Refunds will generally be issued through the original payment method used to place the order.
The time taken for the refund to appear in your account can depend on your bank, card issuer, payment gateway, or other financial institution.
Although we will make reasonable efforts to process approved refunds promptly, the final crediting time may be outside our direct control.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible if the order has not yet been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process after delivery.
If an eligible cancellation is successfully processed after payment has been received, the applicable refund will be initiated.
13. Products That Become Unavailable
If you have successfully paid for an order and a product subsequently becomes unavailable and cannot be fulfilled, TrendsWalla will cancel the affected order or product and process the applicable refund.
14. Refund Not Received
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.
If the refund remains unavailable after the applicable processing period, contact us with your order and refund details so that we can assist you.
15. Gifts
If an item was purchased as a gift, it will still be subject to the applicable return and refund conditions.
Depending on the payment method and circumstances of the original order, the refund may generally be issued to the original purchaser or through another appropriate method.
16. Fraudulent or Abusive Return Requests
TrendsWalla may review return and refund requests where there are reasonable concerns about fraud, misuse, false claims, or repeated abuse of the return process.
Where permitted by applicable law, we may decline requests that do not satisfy the applicable return requirements.
This does not affect any consumer rights that cannot legally be excluded.
17. Consumer Rights
This policy is intended to explain the standard return and refund process followed by TrendsWalla.
Nothing in this policy is intended to remove, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian law.
18. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
Any updated version will be published on this page along with a revised Last Updated date.
We recommend reviewing this page periodically for the latest information.
19. Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
